VIP Account Manager - Gambling- PT /Spanish/ Uzbek languages

Real People. Real Impact. One Crazy-Good Team.
Let’s Start With a Hello

We’re looking for a VIP Manager who knows how to turn high-value players into long-term loyal clients. If you enjoy building relationships, driving retention, and delivering premium service — this role is for you.

Who We Are

We’re an international iGaming & Entertainment platform активно expanding across global markets. Our VIP segment is growing fast, and we’re focused on delivering top-tier experiences across LATAM, Portugal, Tier1

Our culture?
Fast and flexible.
Player-first mindset.
Focused on retention and value.
Human communication, real relationships.

What You’ll Be Doing (VIP Manager)

• Managing VIP players and acting as their main point of contact.
• Communicating via Intercom, Telegram, WhatsApp, and calls.
• Monitoring player activity and engagement proactively.
• Developing and executing retention strategies.
• Handling complex cases (payments, withdrawals, bonuses, KYC, disputes).
• Collaborating with internal teams: Payments, Risk, Support, QA, Product.
• Offering personalized bonuses, promotions, and VIP conditions.
• Maintaining CRM records and achieving KPI targets.

 What Makes You a Great Fit

• Experience as a VIP / Retention / Account Manager in iGaming.
• Experience working with one or more GEOs: LATAM, Portugal, Tier 1
• Strong understanding of retention, churn, and player lifecycle.
• Excellent communication skills and emotional intelligence.
• Experience with chats and calls (inbound / outbound).
• Confident use of CRM systems and communication tools.
• Proactive, responsible, and results-driven mindset.

Bonus Points

• Experience working with high-value VIP clients across multiple markets.
• Deep understanding of VIP segment specifics in iGaming.
• Experience in a multicultural environment.

What’s In It for You

• Fully remote work format.
• 5/2 schedule (no night shifts).
• Competitive salary + performance-based bonuses.
• Paid onboarding and full support during adaptation.
• Career growth opportunities in a scaling international company.

Let’s Wrap It Up

If you know how to build trust, keep VIP players engaged, and turn service into long-term value — we’d love to meet you.
Let’s grow VIP together.