Head of VIP

Emerise Group is a dynamic, product-driven company operating in the iGaming industry, focused on building high-impact solutions that fuel innovation and deliver outstanding user experiences across the entertainment ecosystem. Join us as a Head of VIP, where you will take full ownership of high-value player relationships and turn them into a powerful revenue engine through smart strategy, precision targeting and premium-level engagement. You’ll shape how VIP business grows across markets - from building loyalty to driving long-term value and directly influence one of the most important revenue streams in iGaming.
 

Requirements:

• Minimum of 5+ years in VIP / High-Value Player management (iGaming strongly preferred).
• Proven track record of driving VIP revenue, retention, and LTV growth.
• Experience leading VIP / Sales / Retention teams.
• Strong understanding of player lifecycle, segmentation, and monetization strategies.
• Data-driven mindset with experience working with analytics, KPIs, and reporting.
• Hands-on experience building or scaling VIP programs / loyalty systems.
• Excellent leadership and decision-making skills.
• Upper Intermediate+ English.
   

Desired / Preferred Skills

• Experience launching or improving VIP clubs, tiers, and bonus systems.
• Background in concierge services / luxury client handling.
• Experience with multi-brand or multi-market operations.
• Strong collaboration with CRO / product / marketing / analytics teams.
• Experience implementing CRM strategies, automation, and personalization at scale.
• Familiarity with compliance and responsible gaming practices.
    

Expected Duties / Responsibilities:

• Own and scale the VIP vertical across all brands.
• Define and execute VIP strategy (retention, reactivation, growth).
• Build and optimize VIP structure, tiers, and player journeys.
• Lead and develop VIP / Sales Managers teams.
• Drive revenue growth from high-value players.
• Introduce and manage high-end experiences (bonuses, gifts, concierge, events).
• Work closely with analytics to define KPIs and reporting frameworks.
• Identify growth opportunities, risks, and inefficiencies.
• Improve cross-sell strategies between brands.
• Ensure premium customer experience standards.
   

Selling Points:

• Remote-First Work Model: we offer a fully remote work environment, providing you with the flexibility to work from any location worldwide while maintaining high productivity and work-life balance.
• Growth-Oriented Environment: join a fast-growing business operating in a startup-driven environment with minimal bureaucracy. We value efficiency, ownership, and the ability to make decisions quickly.
• Opportunity to take full ownership of a high-impact VIP revenue stream: shaping strategy and execution from the ground up while working directly with CEO-level leadership. You will influence multiple brands and markets, launch premium VIP and concierge experiences.
• Collaborative and Transparent Culture: we foster a professional, respectful, and open working culture where teamwork, accountability, and clear communication are core values.