L1 Support Specialist (Payments / High-Risk Gateway)

Role Overview

We are looking for a responsible and detail-oriented L1 Support Specialist to join a payments operations team working with high-risk payment processing.

The role involves communication with merchant support teams and payment providers, handling transaction-related cases, and ensuring smooth operational workflows within a fast-paced environment.

Key Responsibilities

• Communicate via Telegram with merchant support representatives regarding problematic transactions
• Communicate with payment provider support teams to resolve operational issues
• Escalate complex or unusual cases to the Team Lead
• Manage transactions in the admin panel (status updates, amount adjustments, etc.)
• Monitor and support payment flow operations in a high-risk payment gateway environment
• Ensure accurate and timely resolution of payment-related cases
  
  Requirements
• Experience in payment operations / merchant support / payment aggregator support (mandatory)
• Basic understanding of how payment systems and transaction flows work
• Strong attention to detail and responsibility
• Ability to work in shift-based schedule (2/2, 12-hour shifts)
• Written English B1+ level (mandatory)
• Russian language proficiency (written communication required)
• Experience in high-risk payment environments is a strong plus
• Ability to work under pressure and handle operational tasks efficiently
  
  What We Offer
• Shift-based schedule (2/2, 09:00–21:00 MSK)
• Paid holiday shifts at 2x rate
• Experience in high-risk payment operations
• Opportunity to grow within payments / fintech operations team
• Fast-paced international environment