Affiliate Support Manager

Role Overview

We are looking for a proactive and detail-oriented Affiliate Support Manager to support our affiliate and account management team. This is a non-managerial role focused on execution, operations, and partner support.

The ideal candidate has experience in support/customer success/operations, understands the OnlyFans niche, and is eager to grow into an Account Manager role over time.

Key Responsibilities

• Support Account Managers in daily operations and partner communication
• Handle routine and urgent requests from affiliate/marketing partners
• Assist in onboarding new partners:
  • Guide them through the platform
  • Explain workflows and processes
  • Ensure smooth integration and activation
• Help improve partner experience and increase long-term retention
• Monitor incoming requests and ensure timely resolution
• Collaborate with internal teams to resolve partner issues
• Maintain clear and structured communication with partners
  
  Requirements
• Experience in support / customer success / operations roles
• Understanding of the OnlyFans niche (mandatory)
• Previous Team Lead experience (preferred)
• Strong communication and problem-solving skills
• High level of responsibility and attention to detail
• Ability to handle multiple tasks in a fast-paced environment
• Proactive mindset and willingness to learn and grow
• Experience working with US-based companies or clients is a strong plus
• Upper-Intermediate English (B2+) and Russian
  
  Nice to Have
• Experience in affiliate marketing or partner management
• Familiarity with CRM tools and support systems
• Interest in growing into an Account Manager role