Salesforce Trailblazer and Customer Community Manager

Who we are:

Adaptiq is a technology hub specializing in building, scaling, and supporting R&D teams for high-end, fast-growing product companies in a wide range of industries.

About the Product:

A native Salesforce application that connects the Salesforce platform with global shipping and logistics providers. It runs entirely inside Salesforce, integrates with over 200 carriers, and serves more than 700 customers. The product automates shipping rate calculations, label generation, real-time tracking, proactive notifications, and self-service returns directly within the CRM. It addresses the industry challenge of disconnected shipping and logistics workflows by embedding operations in Salesforce, reducing manual effort and improving delivery visibility. Handling large volumes of shipment and tracking data requires scalable architecture, reliable integrations, and precise automation—areas where strong engineers make the difference.

About the Role:

This role blends technical ownership, customer collaboration, and community management. You will own our Salesforce environment from a RevOps perspective, optimize processes, and build automated workflows using Salesforce Flows. You will lead and manage a customer community on Salesforce Experience Cloud, streamline case management and support forums, and represent our product at Salesforce and partner events across the EU. Working closely with Sales, Customer Success, Marketing, and Product teams, you will simplify complexity, drive operational efficiency, and ensure customers have a seamless experience. You will have autonomy to define strategy, end-to-end ownership of projects, and direct influence on product adoption and customer satisfaction.

Key Responsibilities:

• Own Salesforce from a business operations perspective, ensuring systems, processes, and strategy stay aligned 

• Design and improve workflows, automation, and reporting to support revenue growth and efficiency 

• Build dashboards and KPIs that enable leadership to make data-driven decisions

• Translate business requirements into scalable Salesforce solutions, with a focus on Salesforce Flows 

• Lead and manage the customer community on Salesforce Experience Cloud 

• Streamline case management processes, documentation updates, and discussion forums 

• Create battlecards, ROI tools, and one-pagers to support Salesforce AEs and partners in enterprise deals 

• Represent us at Salesforce and partner events across the EU to build awareness and connections

• Evangelize our value through user groups, partner events, LinkedIn, and other channels 

• Collaborate cross-functionally with Sales, Customer Success, Marketing, and Product teams 

• Travel up to 15% within the EU to meet clients and attend events

Required Competence and Skills:

• 5+ years of hands-on Salesforce experience in administration, automation (Flows), and reporting 

• Proven ability to build and optimize Salesforce workflows, Flows, and integrations 

• Experience managing Salesforce Experience Cloud customer communities 

• Strong skills in building dashboards and defining KPIs for leadership 

• Ability to translate business requirements into technical specifications and solutions 

• Experience partnering with Sales, Customer Success, Marketing, and Product teams 

• Excellent communication skills, with experience engaging senior clients and internal stakeholders 

• Analytical, proactive problem solver comfortable in both technical and customer-facing scenarios 

• Self-starter capable of working independently in a distributed team 

• Willingness to travel up to 15% within the EU

Nice to Have:

• Experience with logistics / shipping / last-mile delivery domains 

Why Us:

- We provide 20 days of vacation leave per calendar year (plus official national holidays of a country you are based in).

- We provide full accounting and legal support in all countries we operate.

- We utilize a fully remote work model with a powerful workstation and co-working space in case you need it.

- We offer a highly competitive package with yearly performance and compensation reviews.