Product Manager (Billing and Subscriptions)

We are looking for a passionate Product Manager (Billing & Subscriptions) to join us and make our products greater!

What drives success for this role:

• Proven experience as a Product Manager;
• Experience working with web-based products (mobile apps, SaaS, e-commerce);
• General understanding of how PSPs (payment service providers) work and their role in the market;
• Experience in negotiating with various service providers (pricing, terms, further cooperation);
• Fluent English (both written and spoken);
• Experience working with a high volume of tasks and prioritization skills;
• Proactive managerial mindset and approach to tasks — tracking timelines and deadlines, understanding dependencies and impact on outcomes;

Responsibilities:

• Monitor the stability of billing operations and payment integrations across all PSPs (Stripe, PayPal, Braintree, Primer);
• Analyze key billing metrics (MRR, payment churn, failed payment rate, chargebacks, refunds) and prepare regular reports;
• Use data and user feedback to propose improvements to payment and billing processes;
• Maintain billing configuration, including subscription plans, tax rules, and refunds;
• Handle requests from support and account management teams related to subscriptions and payments, identifying root causes of discrepancies;
• Participate in prioritization and definition of billing-related development tasks (new plans, payment methods, markets, reporting), including requirements and success criteria;
• Initiate and manage A/B tests related to billing (trials, reminders, checkout flow) in collaboration with product and marketing teams;
• Stay up to date with best practices in subscription models and billing solutions, and adapt them to the current system;
• Negotiate with PSPs and billing partners to optimize billing infrastructure costs.