Customer Success Manager

In this role, you will be responsible for overseeing and addressing all customers’ needs by providing accurate, professional pre- and post-sale service, ensuring customer satisfaction, and ensuring customers’ best use of company’s platform and products.
 

Responsibilities

• Build and maintain strong, long-lasting customer relationships by constantly identifying opportunities to improve the customer success experience.
• Increase the retention and growth of company’s most valuable customers; identify business opportunities with customers to improve retention, ensure renewals, and product enhancement upsell
• Represent the voice of the customer by providing feedback and insights through high-touch relationships across core products, services, and processes.
• Be a trusted partner for the customer on the use-case and product functionality, educate customers on the features of our products and services
• Collaborate closely with internal stakeholders to support customers’ needs and to resolve issues
• Generate new business using existing and potential customer networks to identify new
   

Requirements

• 2+ years of customer success or account management experience - Must
• Experience working for an international SaaS/Web/Tech company - Must
• Basic technical skills with VoIP Service, SIP trunks, Dialing platform - Big advantage
• Excellent verbal and written communication skills.
• Fluent in spoken and written English; other languages are a plus!
• Driven, self-motivated, enthusiastic, and with a bias for action.
• Strong analytical skills, with the ability to translate data into insights
   

Benefits

• Great career growth opportunity to develop within the Company
• Learning culture- We invest greatly in learning and developing professional and personal skills
• Working in a truly international team on truly international and multi-regional projects
• Private health insurance with dependent
• Hybrid work set-up