Customer Success / Technical Support Specialist (German-speaking)

Full-time | Remote

We are looking for a German-speaking Customer Success / Technical Support Specialist to join our growing team at ExpoPlatform.

You’ll work with international clients using our SaaS event platform, helping them set up and run online events, resolve technical questions, and ensure smooth delivery.

This is a hands-on role where you’ll combine customer communication + technical understanding + problem-solving.

Role Overview

• Collaborate with global customers to set up customized online events, community platforms, and mobile apps
• Complete comprehensive platform training during the first 2 months under the guidance of a senior Technical Account Manager
• Take full ownership of projects after onboarding, managing the end-to-end lifecycle (implementation → post-event analysis)
• Act as an extension of the customer’s team, supporting delivery, problem-solving, and best practice sharing
• Conduct post-event analysis with insights, learnings, and recommendations for future improvements
• Serve as the main day-to-day contact for customers, ensuring smooth communication and coordination with internal teams
• Work in a fast-paced environment with global clients and large-scale events

Job Responsibilities

• Elicit, document, and communicate customer requirements internally
• Design optimal platform setups aligned with customer goals
• Educate customers on platform features and guide solution selection
• Deliver platform training sessions for customer teams and stakeholders
• Manage project timelines and ensure milestone delivery
• Lead weekly project calls and maintain clear accountability on next steps
• Identify opportunities to expand platform usage and increase customer value
• Ensure customers achieve defined goals and KPIs through proactive support
• Provide real-time support during live events (including occasional onsite presence)
• Contribute to knowledge base content (help articles, guides, training materials)

Job Requirements

• 1+ years in Customer Success, Account Management, or similar role, ideally within a SaaS company.
• Technical background with the ability to translate business needs into technical tasks
• Bachelor’s degree (technical certifications or Master’s is a plus)
• Excellent English and German communication skills, both written and spoken (additional languages are a plus)
• Strong interpersonal and customer service skills
• Ability to stay calm under pressure, especially during live events
• Strong project management and prioritization skills
• Detail-oriented and able to manage multiple projects simultaneously
• Team player with a collaborative mindset
• Willingness to work flexible event hours and travel when needed
• Proficiency in Excel and PowerPoint
• Comfortable in fast-paced startup environments
• Basic programming knowledge (PHP, Java, C#, HTML) is a plus

What We Offer

• Competitive salary with stability in a growing international company
• Semi-flexible working hours (Mon–Fri, 8 hours/day)
• Annual leave, public holidays, and paid sick days
• Equipment provided after probation
• A team where your work is visible and your input shapes how things are done.