GSOC Shift Supervisor (Tier 3)

GSOC Shift Supervisor (Tier 3) | Full-time | Shift-based (24/7 coverage)

We are looking for a GSOC Shift Supervisor (Tier 3) to lead global security operations during active shifts.

This is the highest operational authority role on shift, responsible for commanding critical incidents (P1), managing shift performance, and coordinating executive-level communication during major events.

🔹 Key responsibilities:

• Take full command of all P1 (Critical) incidents from initiation to resolution
• Serve as the main communication point for executive leadership, regional managers, and external authorities (law enforcement, emergency services)
• Monitor and manage shift performance in real time (SLA compliance, workload distribution, escalation support)
• Conduct structured shift handovers between outgoing and incoming supervisors ensuring full operational continuity
• Authorize emergency actions such as door lockdowns, access suspension, and evacuation support
• Approve deviations from standard SOPs when required and document decision rationale
• Review and approve all incident reports generated during the shift
• Identify recurring issues, SOP gaps, and training needs, escalating them to GSOC management
• Act as GSOC Manager designate during absence periods when required

🔹 Requirements:

• 5–8 years of experience in physical security, corporate security operations, SOC/GSOC, or related field
• At least 2 years in a supervisory, shift lead, or team lead role
• Proven experience managing high-pressure, time-critical security incidents
• Strong leadership skills with the ability to coordinate multiple stakeholders during active incidents
• Excellent English communication skills, including executive-level reporting
• Strong understanding of video surveillance, access control, and integrated security systems

🔹 Nice to have:

• Prior experience in a SOC/GSOC shift supervisor or lead role in a global enterprise environment
• Formal incident command training (ICS, BSIA, or equivalent)
• Security certifications such as CPP, PSP, or equivalent senior credentials
• Experience with crisis communication and coordination with law enforcement