Trainee — Senior Customer Support Specialist (Night Shifts)

Quod Financial are looking for smart, curious people who enjoy solving puzzles and helping others. If you have the right attitude and a desire to dive into a fast-paced international environment, we will teach you the rest!

About Quod Financial

Quod Financial is a global provider of trading technology solutions, helping financial institutions operate efficiently in international markets. Our clients include banks, hedge funds, and trading firms around the world.

What Makes This Role Special?

Client-Facing Impact
You’ll be the first point of contact for our clients, helping them resolve issues and ensuring a smooth experience.

Strong Focus on Communication
Work closely with international clients and internal teams, improving your professional English every day.

Global Environment
Collaborate with colleagues and clients from different countries and cultures.

What We’re Looking For

1. Smart & Logical Thinker: You can connect the dots, ask the right questions, and break down a confusing situation into clear, manageable steps.
2. Conversational English (Intermediate+): You feel completely confident writing emails and jumping on a call to talk things through with international clients.
3. Tech-Curious (No prior experience needed!): You don’t need to know how to code. However, you shouldn’t be afraid of technology. If the idea of eventually learning how software works behind the scenes (like basic Linux or how to read logs) sounds like an exciting challenge, you belong here.
4. Calm Under Pressure: When things get chaotic, you stay cool, organized, and focused on finding a solution.

Your Responsibilities

• Be the friendly, organized, and professional first point of contact via chat, email, and calls.
• Act as a “translator” — listen to the client’s problem, structure the information clearly, and pass it on to our engineering and QA teams without losing the details.
• Keep clients updated and ensure no request is ever forgotten or ignored.
• Step by step, learn the basics of our trading systems so you can start solving simple issues on your own.
• Escalate and prioritize client issues when required.

Why Quod Financial?

• Work in an international, fast-growing company
• Improve your English in a real business environment
• Gain experience in customer support within the fintech industry
• Clear opportunities for growth and career development
• Supportive and collaborative team culture
• A stable company with 20+ years of experience in the market, with 8 offices worldwide.
• You can earn at the level of a developer — our experienced support engineers can make up to 4.5k. It all depends on you: the more experienced you become, the faster you learn and navigate things, the higher your compensation will be.

We offer

• Remote work from Ukraine only
• Medical insurance or a health budget — your choice
• 20 paid vacation days + 10 sick days annually
• Shifts 19.00 pm — 03.00 am (after a year or two, you can switch to day shifts)
• Corporate laptop, EcoFlow — if needed

A quick note on language:

Half of Quod’s Ukrainian team is based in Kharkiv and primarily speaks russian. You’re welcome to communicate in Ukrainian, russian, English — we’re flexible.
However, if language preferences are a key factor for you, please take this into account when considering us.