Customer Support Manager

Join a fast-growing EV charging company ranked Top 3 on Amazon in the U.S. — and help shape how thousands of customers experience our product every day.

At EVIQO, we’re building the future of electric mobility by making EV charging simple, reliable, and accessible.

As we scale across North America and Europe, we’re looking for a Customer Support Manager who will take ownership of customer experience and play a key role in improving how support works at scale.

About the Role

This is a hands-on role for someone with experience in customer support or customer success who is ready to go beyond handling tickets.

You’ll own customer interactions, work closely with product and engineering teams, and directly influence how we improve both our support processes and product experience.

You’ll also develop strong expertise in EV charging technology and become a trusted product expert for our customers.

Your Responsibilities

• Own customer communication across email and phone (phone is the primary channel)
• Ensure timely, high-quality resolution of customer inquiries
• Handle more complex support cases and drive them to resolution
• Provide technical guidance on EVIQO EV chargers
• Collaborate with Product, R&D, and Marketing teams
• Share customer insights to improve product and user experience
• Contribute to improving support processes, documentation, and knowledge base
• Help refine support templates and internal workflows

Who We’re Looking For

• 1–3+ years of experience in customer support or customer success
• Experience working with US-based clients would be a strong advantage
• Strong communication skills and a customer-first mindset
• Comfortable handling technical questions and complex cases
• Interested in developing expertise in a hardware/tech product
• Well-organized, attentive to detail, and proactive
• Able to work independently and take ownership
• English — Upper-Intermediate or higher (B2/C1)

Basic understanding of electrical systems is a plus — but not required. We’ll teach you everything you need to succeed.

Working Hours

• Start at 18:00 Kyiv time (8-hour shift)
• Schedule: Tuesday–Saturday
• Covers full US (PST) working day

• Evening shifts (not night shifts)

   

What We Offer

• Competitive compensation + performance-based bonuses
• Real impact — your work directly shapes customer experience
• Growth opportunities within the support and product teams
• Learning & development budget (including English courses)
• 20 working days of paid vacation + paid sick leave
• Sports, wellness, and mental health support
• Remote-first culture: flexibility, autonomy, and trust