Customer Support Specialist (Crypto/Web3)

📍 Format: Remote (08:00–20:00 CET, day shift), 16 shifts per month

💼 Company: PointPay - global crypto services ecosystem (Exchange, Wallet, Payment System, Launchboard)

🔹 Requirements

• 2+ years in customer support
• 2+ years in crypto/Web3 (must-have)
• English C1+, Russian C1 or Ukrainian C1
• Experience with Google Sheets (reports, formulas)
• Strong customer care orientation

• Excellent written communication, high attention to detail

   

🔹 Responsibilities

• Customer support via Intercom
• Managing and auditing user accounts
• Manual transactions processing

• Reporting

   

🔹 Required domain experience

• Blockchain / Crypto — 2+ years

   

🔹 Languages

• English — C1 (Advanced)

• Russian — C1 (Advanced) or Ukrainian — Native

   

🔹 We offer

• Remote work, worldwide
• Predictable schedule (planned in advance for the year)
• Flexible vacations
• Career and professional growth in Web3

• Learning and support from a friendly team

   

📩 If you are interested, please send your updated CV with your Telegram link.