Contact Center Supervisor (Spanish-speaking)

We are looking for a strong, people-oriented Supervisor who can keep the team engaged, develop operators, and ensure a high level of service.

🔥 Key Responsibilities:

• Monitor operator performance: discipline, quality, script adherence
• Conduct mini-briefings and motivate the team
• Listen to calls and provide clear, constructive feedback
• Train newcomers and develop current operators
• Track KPIs: SLA, response time, conversion, quality
• Distribute shifts, tasks, and workload
• Handle complex customer inquiries
• Prepare short reports on shifts and team performance

🧠 Who We’re Looking For:

• Experience as a supervisor/senior operator (6–12 months preferred)
• Ability to manage people and maintain discipline
• Analytical mindset and experience working with spreadsheets
• Stress resilience and strong communication skills
• Responsibility, flexibility, and initiativе

⭐️ Nice to Have:

• Experience in finance, lending, or sales
• Experience conducting mini-trainings
• Understanding of contact center operations

🚀 What We Offer:

• Real career growth to a department lead role
• Clear processes and HR support
• Minimal bureaucracy, maximum hands-on work
• A team you’ll enjoy working with