NOC Engineer (A2P SMS / Telecom)

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Product

   About the Role

We are looking for a NOC Engineer who will be responsible for monitoring traffic, maintaining route quality, and resolving technical issues in the A2P messaging environment.

 

 

 

     Key Responsibilities

  • Monitor SMS traffic (delivery rate, latency, routing performance)
  • Identify and troubleshoot routing issues 
  • Respond to incidents in a timely manner
  • Communicate with partners (operators, vendors)
  • Analyze route performance and suggest optimizations
  • Perform traffic rerouting when needed
  • Monitor alerts, logs, and system performance
  • Work closely with technical teams and account managers

     

     

     Requirements

  • Experience in telecom / SMS / VoIP / NOC โ€” from 6 months
  • Understanding of:
    • A2P SMS
    • routing
    • delivery reports
  • Basic knowledge of:
    • HTTP / SMPP
    • APIs
  • Ability to react quickly and make decisions under pressure
  • English level: Intermediate or higher

 

     What We Offer

  • Competitive salary 
  • Work in an international telecom environment
  • Fast growth and learning opportunities
  • Real impact on business performance

Required languages

English B1 - Intermediate
Ukrainian Native
customer support, support, troubleshooting, analytical skills, Zendesk, Customer Support Management, Excel, technical support, CRM
Published 7 April
12 views
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3 applications
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