Operations / Project Manager

🚀About the company:

We are a growing Amazon-focused agency delivering conversion audits, creative services, and catalogue management for e-commerce brands.

The company is at an active growth stage, and this is the first strategic operations hire — a role with real impact on how the business will scale and operate.

🧩 About the role:

This role is about taking full ownership of operations and becoming the right hand to the Founder.

Currently, the Founder manages all operational and coordination processes. The goal of this role is to fully take over this layer — allowing her to focus on growth, sales, and strategy.
We are not looking for someone to follow instructions.
We are looking for someone who will design the flow of the business and own the infrastructure that keeps everything running.

⚙️ Working Conditions:
🔘Remote
🔘Part-time: 20–22 hours/week (with a clear path to full-time)
🔘Timezone: EU–UK

🎯 Requirements:

❇️Core competencies:
· Exceptionally well-organised — systems-thinking is your default mode
· Proactive and independent — you identify problems before they're raised and solve them without waiting to be asked
· Comfortable with constructive feedback — you welcome it and use it to improve
· Ability to work in a fast-paced, evolving environment

❇️Profile:
· A builder, not just a doer — you want to create processes and infrastructure, not just work within them
· Calm in chaos and able to manage multiple moving parts
· Strong ownership mindset and communication skills
· Digitally fluent — genuinely excited about AI tools and using them to work smarter

❇️Tools (must-have):
· ClickUp
· Claude / AI tools
· AI-powered workflows

❇️Nice to have:
· Google Drive, Gmail
· Pipedrive (or equivalent CRM)
· Canva
· PandaDoc / DocuSign
· Slack / WhatsApp

🛠 Responsibilities:

✅ClickUp & Project Management

• Own and maintain the full ClickUp workspace
• Create and update tasks, deadlines, and project statuses daily
• Ensure all team members have clear task ownership
• Run weekly project health checks and flag risks early
• Set up project templates for recurring service types

✅Team & Delivery Coordination

• Chase designers, contractors, and internal team on deliverables
• Coordinate between all parties to ensure on-time delivery
• Manage asset handoffs and file organisation in Google Drive
• Maintain a clear delivery status log per client project

✅Client Communication & Follow-Up

• Ensure team sends status updates to clients on active projects
• Follow up on outstanding client feedback, approvals, and assets
• First point of contact for non-strategic client queries (in the future)
• Manage client-facing timelines and expectation setting (in the future)

✅Proposals, Pricing & Templates

• Prepare and format client proposals from existing templates (Claude powered)
• Assist with pricing documentation and service packages
• Coordinate e-signature and document workflows

✅Payment & Financial Admin Tracking

• Track project payment milestones and invoice status with admin
• Chase overdue payments and flag to Director

✅Automation & Systems Implementation

• Help implement CRM workflows (Pipedrive or equivalent)
• Identify and build automations in ClickUp and Claude
• Create and maintain email campaign sequences
• Document automations and ensure team adoption

✅SOP Building & Documentation

• Document repeatable processes into clear written SOPs
• Create onboarding templates for new clients and contractors
• Maintain an internal operations wiki
• Continuously improve existing workflows

✅Special Projects & Events (when Full-Time)

• Coordinate logistics for webinars and online events
• Manage contractor onboarding, briefing, and offboarding
• Support ad hoc operational projects as the business scales


📈 Benefits & Growth

🚀Clear path from Part-time → Full-time
📊Opportunity to grow into Head of Operations
🧩Direct impact on how the business is built and scaled
🤝Close collaboration with the Founder
💰Bonus opportunities tied to company growth

If this opportunity sounds like a great fit for you — feel free to reach out and apply, we’d love to hear from you! 🚀