Technical Operations Manager

We are looking for a hands-on technical lead who can both manage the team operationally and go into the details personally when needed: server setup, access problems, infrastructure incidents, and technical communication with contractors.

About the role

This role is for someone who is comfortable operating at the intersection of:

• team leadership
• infrastructure operations
• incident control
• contractor management
• process discipline
• hands-on technical troubleshooting

You will be responsible for making sure the teams work in a structured, accountable, and stable way, while also being able to independently validate technical claims, identify bottlenecks, and keep operations under control.

What you will do

• Lead the daily work of the technical team and system administrators
• Monitor execution quality, workload, speed, discipline, and progress across both teams
• Build and improve internal processes, checklists, escalation rules, and reporting routines
• Track the health of infrastructure: servers, proxies, access, uptime, incidents, failures
• Participate personally in technical problem-solving when needed
• Communicate with external contractors and providers in a technical, structured, and demanding way
• Verify whether issues are caused by infrastructure, team performance, poor planning, or vendor quality
• Set priorities and make sure critical tasks are handled without chaos
• Introduce clear accountability: who owns what, what is blocked, what is delayed, and why
• Report to management on risks, bottlenecks, failures, and team performance

• Improve operational stability and reduce repeated issues

   

What we expect

• 3+ years in a senior technical operations / system administration / DevOps / infrastructure role
• Experience managing or leading technical teams
• Strong practical knowledge of:
  • Linux servers
  • networking basics
  • proxies
  • VPS / dedicated servers / cloud infrastructure
  • access management
  • monitoring and incident handling
• Ability to personally investigate technical issues, not just reassign them
• Ability to speak with contractors and providers on equal technical terms
• Strong operational discipline: task control, follow-up, prioritization, escalation
• Ability to distinguish between:
  • real technical limitation
  • weak execution
  • lack of ownership
  • contractor excuses
• Good written  English for work communication

Will be a strong plus

• Experience in high-risk / high-load / infrastructure-heavy environments
• Experience with proxy-based systems
• Experience leading distributed teams
• Experience building dashboards, internal reporting, SOPs, and escalation flows
• Basic scripting skills (Bash / Python) for routine operational tasks

Who will not fit

This role is not a fit for someone who:

• only manages through meetings and chats
• cannot independently assess technical work
• has no practical server / proxy / infrastructure experience
• avoids operational control and hard follow-up

• needs constant supervision from top management to keep teams moving

   

What we offer

• A key role with real ownership and influence on operations
• Direct impact on infrastructure stability and team performance
• Remote full-time format
• Long-term cooperation
• Fast communication and direct decision-making
• Competitive compensation based on experience and fit
• Clear responsibility area without artificial bureaucracy