Professional Services and Support Agent

We are a pioneering SaaS LegalTech startup poised to revolutionize the notary industry. Our top-notch notary services platform empowers users with real-time document notarizations, available at their fingertips.

We seek an exceptional candidate to handle customer onboarding, product training, and support requests, ensuring our clients derive maximum value from our platform. We value empathic self-starters who thrive in ambiguous situations and seamlessly integrate into our team.

Responsibilities:

• Provide direct support to partners and customers

• Communicate with clients via chat and email

• Facilitate smooth customer onboarding processes

• Refine and create instructions outlining the platform processes' workflows

• Foster customer satisfaction, value realization, and growth

Requirements:

• Demonstrated experience in customer-facing roles

• Excellent communication and problem-solving skills

• Proficiency in written English at an Upper-Intermediate (B2) level or higher

• Strong understanding of delivering exceptional customer experiences

• Proficient in analytical and fault-finding skills, with the ability to work under pressure in startup environments

• Can-do attitude with a willingness to take initiative

• Flexibility to work evening shifts

• Strong teamwork ethic in a follow-the-sun support model

What we offer:

• Competitive salary

• Flexible working hours and remote work options

• Opportunities for professional growth and development

• English classes to boost the language skills

• Collaborative and inclusive work environment

• Access to the latest technologies and tools

• Comprehensive medical insurance coverage