Amazon Operations Manager

🌿 We are a 7-year-old beauty brand that started on Amazon, specializing in chin masks and eye masks. The brand has reached mid-7-figure annual revenue and is actively scaling toward 8 figures. With strong customer loyalty and proven product-market fit, the focus now is on accelerating growth and operational excellence.

✔️ Our Mission
To build a strong and sustainable beauty brand on Amazon through high-quality products, efficient execution, and a reliable team.

✔️ About the Role
The founder & CEO is currently deeply involved in day-to-day operations — including team coordination, process management, reporting, and execution control. While this hands-on approach has been important for the company’s growth so far, it is becoming less efficient at this stage.

This role is designed to take ownership of the operational side of the business: ensuring clarity, accountability, and consistent execution across the team, while enabling the founder & CEO to focus on strategic priorities such as brand development, product expansion, and long-term growth.

✔️ How We Operate (Our Values)
These principles guide how we work, collaborate, and make decisions on a daily basis:

Ownership — taking responsibility for tasks and outcomes end-to-end.
Continuous Growth — staying open to learning, improving, and developing skills.
Proactive Approach — moving forward with available information and maintaining momentum.
Efficiency — using tools, systems, and automation to improve productivity.
Thoughtful Innovation — looking for better ways to solve problems and improve results.

If this approach to work resonates with you, we’d be happy to continue the conversation!

Requirements

🔹 3+ years managing operations for an Amazon FBA brand ($2M+ annual revenue)
🔹 Managed at least 3 remote team members directly
🔹 Advanced daily user of AI tools (Claude, ChatGPT) — with demonstrable examples
🔹 English fluency — this is a writing-heavy role; communication must be crystal clear
🔹 Available during core hours: 9 AM–2 PM AST (UTC-4)
🔹 Built SOPs and operational systems from scratch
🔹 Proficient in Amazon Seller Central: inventory, IPI score, stranded inventory, FBA shipments
🔹 Proficient in Asana (or equivalent) and Excel/Google Sheets

⚠️ This role includes a 90-day probationary period with performance evaluations at 30, 60, and 90 days.

Responsibilities

👥 Team Management
🔸 Directly manage inventory/ops lead, graphic designer, and PPC team
🔸 Run daily async standups, weekly team meetings, and weekly 1-on-1s
🔸 Build KPI frameworks for every role; hold people accountable
🔸 Handle all performance issues — late deliverables, unclear work, sub-standard output

📦 Inventory & Supply Chain
🔸 Review and approve all reorder recommendations before POs go to suppliers
🔸 Verify sales velocity, lead times, safety stock, and FBA receiving timelines
🔸 Own the shipment pipeline: supplier → freight → FBA inbound → 3PL coordination
🔸 Monitor sell-through rates, days of supply, and proactively flag stockout risks
🔸 Run a weekly inventory review covering stock levels, inbound status, and flags

📊 PPC Oversight
🔸 Run weekly PPC check-ins; collect reports, format data, flag anomalies
🔸 Own the operational rhythm around PPC — not the strategy itself

📋 Reporting
🔸 Deliver a weekly ops report: team performance, project status, inventory flags, vendor updates, financial summary, blockers
🔸 Goal: founder goes from checking 6 platforms daily to reading one report and having one 30-minute call per week

🗂️ Project Management
🔸 Own the entire Asana workspace: task creation, assignment, due dates, follow-up
🔸 Build templates for recurring workflows; maintain one clean dashboard
🔸 Nothing falls through the cracks — period

📝 SOPs & Systems
🔸 Document all core workflows: supply chain, product launch, listing updates, shipments
🔸 Build a company knowledge base so nothing lives only in someone's head
🔸 If you're writing SOPs manually without AI assistance, you're already behind

💰 Financial Operations
🔸 Final sign-off on all supplier invoices before payment
🔸 Manage software subscriptions, service providers, and recurring payments
🔸 Track payment schedules, flag unused tools, deliver a weekly financial summary

🤝 Vendors & Contractors
🔸 Serve as primary point of contact for all external consultants and contractors
🔸 Follow up aggressively on timelines; flag delays with options, not just problems

🔍 Hiring & Onboarding
🔸 Lead the hiring process for new roles
🔸 Build 30/60/90-day onboarding plans for new team members

Would be a plus

🔹 Experience scaling Amazon operations from 7 to 8 figures
🔹 Background in beauty, personal care, or consumer products categories
🔹 Experience building operational systems for a remote-first company

Work conditions

🔸 💰 competative salary depending on experience | timely payments + performance bonuses
🔸 🌍 Full-time, fully remote
🔸 🕐 Core availability required: Europe-based candidates: 9 AM to 2 PM AST (UTC-4)
LATAM-based candidates: Full US business hours - 9 AM to 5 PM AST (UTC-4)
🔸 🌴 15 days paid vacation + 5 sick days per year
🔸 🎁 $500 one-time home office/equipment stipend
🔸 📚 $500/year professional development budget (courses, tools, books)
🔸 🎂 Holiday and Birthday bonuses
🔸 🚀 Direct impact on a real, profitable, growing brand - not employee #347 at a faceless company

If you thrive in ambiguity, earn trust by doing, and move before everything is perfect - you'll fit right in!