Customer Support Specialist $

Solva is looking for a Customer Support Specialist!

We are a product company — a SaaS marketing tool for creating and managing corporate email signatures and using them as a new marketing channel.
We are looking for a skilled Support Manager to join our dynamic support team!

Requirements:
• Advanced in written and spoken English;
• 1+ years of experience in Customer Support for SaaS product;
• Ability to investigate, reproduce issues, and dive deep into the product;
• Analytical & strategic thinking;
• Customer-oriented and responsible attitude;
• Desire to learn, grow professionally, and potentially take other responsibilities;
• Experience in using Intercom (Chat app), Slack, Google apps, etc.
 

Responsibilities:
• Take care of customer inquiries received via email and chat, video chat (per request);
• Help customers set up the accounts, solve their requests/issues and ensure they get the most value from the product;
• Collaborate with the Product Owner or Dev Team to find possible answers and/or workarounds to suggest to customers;
• Ensure customer satisfaction rate growth;
• Learn and apply the supporting sales strategy;
• Qualify incoming leads and delegate them to the sales team;
• Increase existing customer’s engagement with the platform (Facebook groups, emails, polls, etc.).
 

We offer:
• Paid training, seminars, and conferences;
• English classes;
• Paid vacation days and sick leaves;
• Enjoyable working conditions, quiet workplace in a comfy office;
• Free lunch with the team (with any dietary needs).