Customer Support Representative (English) $$

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp was named one of the 28 Best Places to Work by the Business Intelligence Group - a global award recognizing companies with strong cultures and outstanding workplace environments.

Our statement:

• We’re against war and unjustified aggression,
• We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,
• We provided the team with charging stations,
• We continue to work together for the future of Ukraine.

We’re currently expanding our team for one of our partners, and looking for a Customer Support Representative (Junior+ level) to join our international customer care team.

If you enjoy fast-paced communication, can multitask, and stay attentive while handling multiple chats, this role is for you!

Required experience and skills:

• 6+ months of experience in Customer Support or any customer-facing role;
• English level — B2+ (C1 preferred);
• Strong written communication skills;
• Computer literacy and fast typing skills;
• Basic knowledge of Excel;
• Ability to multitask and handle multiple chats simultaneously.

Soft skills:

• Strong attention to detail;
• Motivation and willingness to learn;
• Good communication skills;
• Ability to stay consistent and professional in communication.

Your future responsibilities:

• Handle customer interactions via chat (90%) and email (10%);
• Provide timely and high-quality support;
• Follow internal guidelines and processes;
• Maintain professionalism in all customer interactions.

Performance expectations (first 6 months):

• QA score — 40 points;
• Weekly performance evaluation.

Work schedule and conditions:

• Shift schedule: 2/2;
• 12-hour shifts with 1-hour break;
• Working hours:
  • 07:00–19:00 (day shift)
  • 19:00–07:00 (night shift) — Latvian time;
• Time tracker: yes;
• Contract: 3 months with possibility of extension based on performance;

Training:

• Duration: minimum 2 weeks;
• Schedule: 10:00–17:00 Latvian time;
• Includes meetings, self-study, and practice sessions;
• Pre-training NDA required.

Start date: May 4

Why join:

• Opportunity to work in a dynamic international environment;
• Fast-paced project with real-time customer communication;
• Chance to establish a long-term partnership based on high performance.

Recruitment process:

1. Intro call with TA Specialist;
2. Test assignment + typing test — (2 hours);
3. Interview with Hiring Manager;
4. Final interview (bar-raiser) with the client.

Join EverHelp and become part of a team that delivers high-quality customer experience worldwide!