Merchant Operations Manager (Payments Manager) $$$

About the Role

We are hiring a Senior Merchant Operations Manager to build and own the payments infrastructure for our web-to-web subscription funnels.

This is a hands-on payments role, requiring deep experience with subscription billing, merchant operations, and payment infrastructure.

If you have primarily customer support or general operations experience without payments, this role is NOT a match.

Key Requirements

• Strong hands-on experience in payments, merchant operations, or billing operations
• Mandatory: experience in mobile/web subscription products
• Hands-on with subscription payment systems: Stripe, PayPal, Adyen, Paddle
• Deep understanding of:
  • subscription billing lifecycle
  • renewals, retries, refunds, chargebacks
  • routing, cascading, and payment recovery processes
• Experience setting up merchant accounts and PSPs
• Experience working cross-functionally with Product, Engineering, and Support teams
• Knowledge of fraud, disputes, and chargeback operations

Key Responsibilities

• Own setup and operations of payment infrastructure for web-to-web subscription funnels
• Manage Stripe/Paddle/Adyen, merchant accounts, billing systems, and other PSPs
• Design scalable processes for routing, cascading, and payment recovery
• Drive payment-related process improvements, issue resolution, and user notifications
• Build SOPs, playbooks, and operational documentation

Nice to Have

• Experience with high-growth consumer subscription products
• Experience building payment-related support processes or teams
• Understanding of how payment operations impact conversion and retention

✅ Key Messaging for Filtering

1. Start description with “Hands-on payments experience required” 
   • “This role is NOT for general customer support or content moderation specialists.”