Head of Support (Fintech, Global, AI-first) to $2500

About Flexifai

Flexifai is an AI-driven fintech ecosystem building payment and operational infrastructure for global businesses (PSP, Crypto, iGaming, Forex, AI products).

We don’t see Support as a service function.
We see it as a core growth engine.

We are looking for someone who can build, scale, and own it end-to-end.

Your mission

• Build a high-performance Support Machine (team, processes, systems)
• Own core metrics: SLA / CSAT / FRT / Resolution / Retention
• Turn support into a data-driven, revenue-impact function
• Implement AI-first support (automation, routing, self-service)
• Drive product decisions through customer insights
• Handle high-stakes cases (payments, disputes, incidents)

You are

• A builder, not an operator
• Experienced in fintech / PSP / SaaS
• Proven in scaling teams (not just managing them)
• Obsessed with metrics, systems, and efficiency
• Comfortable in high-growth, high-pressure environments

Not for you if

• You only managed ticket queues
• You need structure instead of building it
• You avoid ownership of results

What you get

• Direct impact on product, revenue, and strategy
• Work closely with CEO & leadership
• Freedom to build your own system
• Compensation aligned with impact

We are not hiring a Head of Support.
We are hiring someone who will build a Support Machine.