Head of Product / Operations

Waites is a 10-year-old international Industrial IoT company whose products are trusted by leading global industrial companies to monitor equipment, prevent failures, and optimize operations.

We are entering a critical growth phase, transitioning from founder-led execution to a scalable product organization. We are looking for a Head of Product & Operations to bring order to processes across our products, coordinate multiple product teams, and lead

This role blends operations leadership with product ownership:
• Establish efficient, transparent processes across teams and product lines.
• Align existing products and ensure seamless cross-product collaboration.
• Identify opportunities and lead the development of a new product initiative for enterprise clients.

You will be a key driver of Waites’ transformation and growth, shaping both organizational processes and product innovation.

Responsibilities

Operations & Execution
• Implement transparent and efficient processes across products, teams, and managers.
• Set up a predictable delivery pipeline across hardware, software, 
• Introduce and manage KPIs and OKRs to track team performance.
• Optimize cross-functional collaboration and decision-making.
• Reduce operational friction and improve coordination across product lines.

Product Innovation & Expansion
• Identify, validate, and prioritize new product opportunities.
• Lead discovery and early-stage product development from idea to prototype.
• Collaborate with existing PMs to ensure roadmap alignment and prioritization.
• Define go-to-market strategy for new product initiatives.

Strategy & Leadership
• Translate business strategy into operational and product execution models.
• Work with international teams and the founder to scale products globally.
• Foster a culture of ownership, accountability, and high performance

Requirements

Must have
• 5+ years in Product Management, Operations, or Leadership roles.
• Experience building processes in complex product organizations.
• Experience with B2B and enterprise products.
• Strong analytical and systems thinking; data-driven decision-making.
• Experience coordinating hardware + software 
• Fluent English (daily international communication).

Nice to have
• IoT or industrial domain experience.
• Experience launching new products within an existing company.
• Experience in scale-up companies or transitioning from founder-led operations.