Customer Support Operator (German Language)

About the Role:
We are looking for a proactive and detail-oriented Customer Support Operator / Loyalty Manager to join our fast-growing international iGaming project. In this role, you will provide chat-based support to customers, manage account-related and technical queries, and collaborate closely with internal teams to ensure smooth daily operations.

Responsibilities:

• Provide customer support exclusively via chat (no sales or outbound calls)
• Handle technical, financial, and account-related inquiries
• Monitor platform stability and escalate incidents when needed
• Collaborate with internal teams to ensure smooth platform operations
• Assist in maintaining and improving customer satisfaction and retention

Requirements:

• Minimum 1 year of customer support experience, preferably in iGaming or digital products
• German language proficiency at B1 level or higher
• Strong written communication skills in German
• Comfortable working remotely in flexible shifts (2/2 or 5/2, 09:00–21:00, no night shifts)
• Ability to work in a dynamic international environment

What We Offer:

• Fully remote position
• Flexible shift options
• Opportunity to grow within the team
• Collaborative international environment