Account manager (Outbound)

Softsich is a young and ambitious international product tech company developing scalable B2B digital platforms for global partners.
We are expanding our Retention / Outbound team and are looking for proactive Account Managers who feel confident on the phone, enjoy working with KPIs, and know how to turn communication into results.

In this role, you’ll work with an active player base, focus on outbound and follow-up calls, increase engagement, and directly impact revenue.

Your key responsibilities will include:

– Making outbound and follow-up calls to users to gather feedback and identify their needs.
– Strictly following call scripts, communication standards, and internal policies.
– Upselling services and encouraging clients participation activities and promotions.
– Increasing clients loyalty and service quality through a personalized approach.
– Handling objections and resolving clients issues during communication.
– Collaborating with retention managers and the team to improve clients experience.
– Achieving daily and monthly KPIs (calls volume, conversion, etc).

It’s a match if you have:

– Confident spoken English (Upper-Intermediate or higher) and no fear of phone communication.
– 1+ year of experience in sales, account management, retention, or outbound call roles.
– Strong result orientation and willingness to work with clear KPIs.
– Proactive mindset, ability to listen, and understand client needs.
– Experience with CRM systems (Salesforce, Zoho, Bitrix24, HelpDesk, or similar).
– Stress resistance and a healthy attitude toward rejections.

Nice to have:

– Experience in marketing/digital and high-intensity sales niches.
– Background in call centers or retention/reactivation roles.
– Experience with upsell / cross-sell mechanics.
– Knowledge of additional foreign languages.

What we offer:

– Flexible shift schedule (06:00–16:00 / 16:00–02:00), 4/3 rotation.
– Remote work or offices in Warsaw / Kyiv — you choose.
– Competitive compensation: fix + performance-based bonus.
– 24 paid vacation days, sick leaves, and health insurance (UA-based, other locations in progress).
– Clear career paths both horizontal and vertical:
Account Manager → Pre-VIP / VIP Manager or Account Manager → Team Lead.
– A supportive, friendly team with a strong knowledge-sharing culture.
– Coverage for professional learning and events.
– Birthday greetings, team buildings, and real human connection beyond work.
– Zero joules of energy to the aggressor state, its affiliated businesses, or partners.

Ready to grow with us?

Send over your CV - we’d love to get to know you and discuss how you can grow at Softsich 🚀