Chargeback and Risk Analyst – FinTech (VASPs)

On behalf of our client, a leading FinTech company managing Virtual Asset Service Providers (VASPs) and operating across Asia, Europe, and Canada, we are seeking a Chargeback & Risk Analyst to join their Compliance and Risk team. This is an exciting opportunity to play a key role in fraud prevention and risk management in a fast-growing international fintech environment.

Key Responsibilities

• Review incoming credit and debit card chargebacks and provide timely responses to payment providers to maximize dispute win rates.
• Prepare and maintain comprehensive documentation for chargeback representment cases.
• Monitor fraud alerts and vendor risk systems daily to detect potentially fraudulent transactions.
• Collaborate with Product and Data teams to enhance fraud monitoring and risk mitigation programs.
• Maintain communication with partners and clients regarding the dispute and chargeback process.
• Assist with customer complaints or inquiries related to dispute claims.
• Ensure full compliance with internal policies, AML/BSA requirements, and applicable regulations.
• Support additional risk-related projects and initiatives as assigned by your line manager.

Requirements

• Proven experience in fraud prevention, transaction monitoring, or chargeback management.
• Strong knowledge of payment systems, card networks, and dispute processes.
• Excellent analytical and problem-solving skills with attention to detail.
• Ability to work efficiently under pressure and tight deadlines.
• Self-motivated, organized, and able to manage multiple tasks.
• Intermediate to advanced Microsoft Excel skills.
• Effective communication skills with the ability to explain complex information clearly.
• Advanced level of English; additional languages are a plus.

What We Offer

• Competitive salary based on experience and expertise.
• Opportunity to work with a leading international fintech company operating across Asia, Europe, and Canada.
• Exposure to digital assets, VASP operations, and cross-border payments.
• A collaborative, innovative, and forward-thinking team environment.
• Long-term career growth and learning opportunities in fintech, payments, and risk management.