Key Account Manager

We are open to considering candidates with experience in sales or customer support and success.

Key areas of responsibility 

• Take the lead on managing existing client relationships, ensuring you understand their
• business goals and anticipate future needs. Your role is to be their go-to partner, providing valuable insights and solutions.
• Drive upsell and cross-sell opportunities, helping clients discover new ways our solutions can benefit them.
• Develop and maintain strong business relations with both new and existing clients, ensuring DrugCards remains at the forefront of their minds.
• Work closely with our internal teams to resolve client queries, provide exceptional customer support, and ensure seamless communication.
• Handle invoicing, manage documentation updates, and ensure all client-related paperwork is accurate and up-to-date.
• Develop and implement strategies that align with both client needs and company goals.
• Regularly evaluate and improve client satisfaction, including tracking and analyzing NPS scores.
• Represent DrugCards at key industry events, showcasing our solutions and building our brand presence.

Main tasks and functions

• Maintain and update leads
• Analyze current capabilities for upsell and cross sell (report as a result of such process)
• Provide accurate and timely information to management
• Develop a strong knowledge of the company’s products and services in order to facilitate the sales process
• Contacting potential clients to establish rapport and arrange meetings Increasing the value of current customers.
• Developing Account Management process in Standard Operating Procedures.
• Participate in all assigned trainings, continuously develop personal and professional skills
• Ensure compliance with all current procedures
• Participate in external audit/inspection
• Follow the principles of confidentiality, personal data protection, cyber security and data integrity

Competencies

Hard skills

• Economic or a related field education
• Knowledge of the English language (at least Upper-Intermediate level)
• Previous sales or KAM experience (at least 2 years)
• Strong computer literacy 
• Experience working with HubSpot or other CRM systems
• Experience working with Google Workspace
• Knowledge and skills in working with contracts, deeds, invoices and other necessary documents
• Experience in upselling and cross-selling

Soft skills

• Strong communication and relationship building skills
• Strong self-organisation and time management skills
• Ability to complete tasks and deliver commitments in a timely manner
• Effective work in a cross-functional teams
• Proactive approach in a search for solutions
• Analytical skills, ability to research and visualize different scenarios

What we offer:

• Flexible working conditions (office in Lviv (hybrid) or remotely).
• Salary in USD and tax coverage.
• Accounting support.
• Full technical support and all necessary resources for work.
• 15 working days of holiday per year
• 5 sick days without documentation and an 15 sick days according to the sick leave document
• 4 public holidays during the year (Christmas, New Year, Easter and Ukraine’s Independence Day).
• Compensation for training, certification and courses.

Hiring steps

• HR Interview (30-45 min)
• Technical Interview (1 hour)
• Final Interview (1 hour)
• Job Offer