DrugCards

Key Account Manager
DrugCard · Lviv, hybrid format · Full-time

About the company
DrugCard is a SaaS platform for pharmacovigilance: medical literature monitoring, drug safety control, and work with pharmaceutical clients. We serve the EU and Ukrainian markets.

About the role
You report to the Head of Sales & Partnerships and are responsible for managing our client portfolio: understanding clients’ business goals, developing the relationship, driving upsell and cross-sell, and supporting clients throughout their journey with us.

Your portfolio includes around 65 clients in the EU and Ukraine, among them pharmaceutical companies, CROs, and distributors. You are the main point of contact for clients, coordinate with internal teams to resolve their needs, and maintain client documentation and invoices using our internal automated tool.

Key responsibilities

• Manage existing clients: understand their business goals, anticipate future needs, and act as a trusted partner who provides valuable insights and solutions
• Drive upsell and cross-sell by helping clients discover new ways to benefit from our solutions
• Build and maintain strong business relationships with both new and existing clients
• Develop account strategies that align client needs with company goals
• Coordinate with internal teams to resolve client queries and deliver high-quality support
• Issue invoices and keep client documentation accurate and up to date, and monitor payments in our internal tool
• Regularly evaluate client satisfaction, tracking and analyzing NPS
• Plan and run regular online meetings with clients, including business reviews
• Travel to clients 1 — 3 times per year to develop partnerships
• Deepen engagement with existing clients, and get to know other internal departments to obtain key contacts and identify upsell opportunities
• Analyze upsell and cross-sell potential and report the results
• Provide accurate and timely information to management in the agreed format
• Represent DrugCard at industry events (2 — 3 conferences per year), showcasing our solutions
• Develop the account management process within our Standard Operating Procedures
• Comply with internal procedures, take part in external audits and inspections, and follow principles of confidentiality, personal data protection, cybersecurity, and data integrity

Requirements

• 2+ years of experience in sales, preferably in the EU market
• Experience with upsell and cross-sell
• Experience working with CRM systems, including HubSpot or similar
• Experience working with contracts, acts, invoices, and other business documents
• Confident use of Google Workspace
• English B2+
• Economics or a related field of education
• Strong communication and relationship-building skills
• Analytical thinking, with the ability to research and visualize different scenarios
• Self-organization, punctuality, and a proactive approach

Nice to have

• Experience in pharmaceuticals or healthtech
• Experience working with clients in the EU market

What we offer

• Hybrid work format: office in Lviv
• Base salary in USD plus a bonus, with a flexible bonus system that we present during the interview
• Salary paid net in USD
• Company-funded client trips (1 — 3 per year) and industry conferences (2 — 3 per year)
• Accounting support
• Full technical support and all necessary tools for your work
• 15 working days of paid vacation per year
• 5 sick days without documentation and 15 sick days with a sick leave certificate
• 4 public holidays per year (Christmas, New Year, Easter, and Ukraine’s Independence Day)
• Compensation for training, certifications, and courses

Hiring process

1. HR interview (30–45 min)
2. Technical interview (1 hour)
3. Final interview (1 hour)
4. Job offer

We will contact you if your experience matches our requirements. If you don’t hear back from us, your profile doesn’t fully align with our current needs, but we’d be happy to stay in touch for future opportunities.

Product Owner
DrugCard · Lviv, hybrid format · Middle · Full-time

About the company
DrugCard is a SaaS platform for pharmacovigilance: medical literature monitoring, drug safety control, and work with pharmaceutical clients. We serve the EU and Ukrainian markets.

About the role
You report directly to the Chief Product Officer and are responsible for turning the CPO’s ideas into a product that PV specialists and clients actually use.

The CPO shapes the ideas and development plans. You conduct research, collect data from internal and external clients, prepare documentation, prepare tasks, hand them over to development, and monitor the results. Decisions that affect timelines, budget, or a global shift in priorities are agreed with the CPO.

About 60% of your time goes to backlog management and working with the development team. The rest is spent on research, analytics, AI initiatives, and client communication.

Key responsibilities

• Lead new platform modules end-to-end, from discovery and scoping through release and go-to-market
• Continuously improve the existing platform based on usage data, support tickets, and client feedback
• Own the backlog: user stories, acceptance criteria, prioritization, grooming, sprint planning, and release coordination with engineering
• Build the roadmap and OKRs within the strategy set by the CPO
• Design AI-powered platform capabilities (agents, skills, automation): define use cases, evaluation criteria, and rollout plans
• Own product and user analytics: activation, retention, conversion, user behavior, and drop-off points
• Formulate product hypotheses, define validation metrics, and run lightweight experiments
• Analyze Zendesk tickets and turn recurring themes into backlog items
• Keep the platform audit-ready: audit trails, traceability, and documentation that withstands client inspections and vendor audits
• Coordinate source onboarding and Source QC
• Take part in meetings with clients and PV specialists and gather feedback
• Support go-to-market activities for new modules

Requirements

• 2+ years of experience as a Product Manager or Product Owner
• Experience writing user stories, acceptance criteria, and product requirements
• Hands-on experience with Scrum
• Experience managing and prioritizing a product backlog
• Experience with product analytics and analytics tools
• Practical experience with Jira, Confluence, Zendesk, and Figma
• Strong hands-on experience with AI: integrating AI agents into daily work, writing task prompts, and creating task and feature descriptions with AI
• English B2+
• Economics or a related field of education

Nice to have

• Experience in healthtech or pharmaceuticals
• Familiarity with pharmacovigilance principles

What we offer

• Hybrid work format: office in Lviv
• Salary in USD, paid net
• Accounting support
• Full technical support and all necessary tools for your work
• Working hours from 9:00–10:00 to 18:00–19:00
• 15 working days of paid vacation per year
• 5 sick days without documentation and 15 sick days with a sick leave certificate
• 4 public holidays per year (Christmas, New Year, Easter, and Ukraine’s Independence Day)
• Compensation for training, certifications, and courses

Hiring process

1. HR interview (30 min)
2. Technical interview (1 hour)
3. Test task (up to 3 hours, AI use is allowed)
4. Final interview with the CEO and CTO (1 hour)
5. Job offer

Probation period: 3 months.

We will contact you if your experience matches our requirements. If you don’t hear back from us, your profile doesn’t fully align with our current needs, but we’d be happy to stay in touch for future opportunities.