Customer Support Agent (iGaming)

We are looking for a Customer Support Agent to join a fast-growing digital entertainment product. The team operates with minimal bureaucracy, moves quickly, and focuses on results.

Responsibilities:
— Handle player requests via chat, email, and WhatsApp
— Assist with deposits, withdrawals, KYC issues, and bonuses
— Escalate cases to Risk, VIP, or Payments teams when needed
— Follow SLA and maintain high CSAT/NPS
— Work in a 24/7 shift-based schedule

Requirements:
— 6–12 months of experience in customer support
— Spanish B1+
— English B2+
— Basic understanding of casino processes (deposits, withdrawals, bonuses)
— Experience with Zendesk / Intercom / Freshdesk

Location: Europe / USA
Format: Remote