Account Manager (Latvian market)

Nova Post Latvia is looking for an experienced and customer-centric Account Manager who will take ownership of retaining and developing our existing client base, ensuring long-term loyalty and driving revenue growth through strategic value expansion.

If you have a proven track record of building trust-based partnerships, identifying growth opportunities within existing accounts, and delivering high-quality customer success, this role is for you!

What will you do?

• Build and maintain relationships: Foster long-term, trust-based partnerships with key existing clients to ensure their ongoing success.
• Drive client development: Identify evolving customer needs and propose additional products or services through effective upselling and cross-selling.
• Manage contract lifecycles: Ensure the timely renewal of ongoing contracts and support the contract signing process.
• Ensure customer satisfaction: Monitor satisfaction levels (NPS/CSAT), collect feedback, and initiate improvements to enhance the client experience.
• Conduct needs analysis: Perform in-depth assessments of clients’ business goals to tailor company offerings and provide maximum value.
• Strategic planning & forecasting: Develop tailored growth plans for key accounts and prepare regular sales forecasts and status reports.

• CRM Management: Maintain accurate and up-to-date client data, interaction history, and sales opportunities within the CRM system.

   

   

What experience do we expect?

• 2+ years of experience in a similar account management role.
• Proven track record in lead generation, delivering professional presentations, and conducting high-level client negotiations.
• Skilled in upselling and cross-selling to existing customers with a focus on revenue growth.
• Excellent communication skills: Ability to listen actively, resolve conflict situations, and build synergy across departments.

• Language proficiency: English at an Upper-Intermediate (B2) level or higher; Latvian at a Native or Advanced (C1) level.

   

What do we offer?

• Official employment with full social guarantees, including paid vacation, sick leaves, and business trips.
• Professional development in a fast-paced international environment within the Commercial department.
• Technical support: Provision of all necessary equipment for efficient work.
• Work-life balance: Full-time employment with hybrid/remote work opportunities.
• Impact: A unique opportunity to influence service quality and participate in the large-scale expansion of Nova Post in Europe.

If you have the relevant skills and a passion for customer success, we look forward to receiving your CV.

Join the Nova Post Europe team and help us move the world forward!