VIP manager

We’re looking for a VIP Account Manager to own and grow a dedicated portfolio of high-value players.
You’ll work closely with the Head of CRM, Support, Payments, Risk, and Product teams to ensure premium-level service and sustainable VIP revenue growth in a fast-scaling iGaming environment.

💪Key Responsibilities

• Managing a dedicated portfolio of VIP players
• Maintaining regular proactive communication with VIP players
• Ensuring fast resolution of issues related to payments, bonuses and account matters
• Coordinating with Support, Payments, Risk, and Product teams on VIP-related cases
• Granting personalized bonuses within the approved discretionary limit
• Reactivating VIP players showing declining activity
• Monitoring deposit activity and player behavior
• Analyzing portfolio performance (GGR, deposit frequency, activity decline)
• Providing regular reports and insights to the Head of CRM
• Monitoring player satisfaction and loyalty within the VIP portfolio

🔥 Skills & Competencies:
✔️ 2+ years of experience in iGaming/Sweepstakes
✔️ Experience working with VIP or high-value player segments
✔️ Experience working with CRM systems
✔️ English B2+

⭐ Nice to Have

Experience in US-facing Sweepstakes projects

✨What We Offer:

• Full remote work
• Flexible working hours (start between 10:00 and 12:00)
• 8 hour work day + break
• Time Off 28 calendar days of paid vacation (after successfully passing the probationary period)
• 4 days of days off