Customer Support

We are an ambitious team building a new, technology-driven product in the digital entertainment space. We work fast, stay flexible, and operate with minimal bureaucracy. Our team consists of strong professionals who value transparency, ownership, and personal growth. We are looking for people who want to grow together with the product.

Location - Europe, USA

Customer Support Agent

Responsibilities
• Handle player tickets: chat, email, WhatsApp.
• Assist with deposits, withdrawals, KYC issues, and bonuses.
• Escalate cases to Risk, VIP, Payments when needed.
• Follow SLA, maintain high CSAT/NPS.
• Work in shift-based 24/7 schedule.
• Use Zendesk / Intercom / Freshdesk to manage workloads.

Requirements
• Experience: 6–12 months (less is acceptable with strong language skills).
• Spanish - B1 
• English - B2 
• Customer-oriented mindset, calm under pressure.
• Basic understanding of casino terms and processes (training provided).
• Experience with helpdesk tools.