VIP Agent

We are an ambitious team building a new, technology-driven product in the digital entertainment space. We work fast, stay flexible, and operate with minimal bureaucracy. Our team consists of strong professionals who value transparency, ownership, and personal growth. We are looking for people who want to grow together with the product.

Location - LATAM/Spain

VIP Agent
Responsibilities
• Manage relationships with high-value players (high rollers).
• Provide personalized service, tailored offers, and VIP retention plans.
• Ensure fast, priority-level issue resolution and payouts.
• Maintain long-term player trust, loyalty, and gaming activity.
• Analyze VIP portfolio: deposits, wagering, behaviors, risk patterns.
• Collaborate with CRM, Risk, and Payments to optimize player experience.
Requirements
• 1–2 years in VIP, Account Management, or high-touch customer relations.
• Spanish - mandatory for LATAM or Spanish-speaking GEOs.
• English - B2+ mandatory.
• Excellent communication, empathy, and negotiation skills.
• Understanding of casino KPIs (GGR, Hold, RTP).
• Ability to remain calm and efficient with demanding clients