VIP Manager

We are seeking an experienced VIP Manager to join our rapidly growing iGaming platform. This role focuses on building and maintaining relationships with high-value players through personalized communication, data-driven retention strategies, and creative promotional campaigns.

💼 Key Responsibilities

- Direct communication with VIP users via messengers and outbound calls

- Analyzing player behavior and needs to personalize offers

- Creating promotional activities and special campaigns based on segmented player requirements

- Maintaining accurate offer-tracking documents

- Collaborating with CRM, Payments, Risk and Marketing teams on VIP campaigns

- Contributing insights to improve the VIP retention strategy and product

💬 Required Qualifications

- Minimum 3+ months of experience in iGaming, in roles related to retention and VIP support

- Proven experience in chats and outbound calls (phone + messenger communication)

- Strong understanding of VIP promo offer formation (deposit bonuses, no-deposit bonuses, personal campaigns, promo activities)

- Confident user of Excel or Google Sheets for segmentation, analysis, offer tracking, and reporting

- English B2+

- Ability to work in a high-speed environment with continuous feedback loops

⭐️Key Skills

- VIP user profiling and behavioral analytics

- Promo-campaign ideation and retention offer design

- Data-driven decision making

- Spreadsheet proficiency (Excel, Google Sheets, formulas, segmentation, KPI dashboards)

- iGaming product knowledge (slots, bonuses, wagering, retention logic)

✅Why Join Us?

- Working with a new, rapidly growing global product

- Direct influence on a product that plans multi-geo expansion in Asia

- No cap on creative retention campaign design

- No micromanagement as long as KPIs and bonus budget rules are followed