VIP Agent

VIP Agent (LATAM / Spain)

We are an ambitious team building a new, technology-driven product in the digital entertainment space. We work fast, stay flexible, and operate with minimal bureaucracy. Our team values transparency, ownership, and personal growth. We are looking for people who want to grow together with the product.

Location: Spain (LATAM / Spanish-speaking GEO focus)
Employment type: Full-time

Responsibilities

• Manage relationships with high-value players (high rollers)
• Provide personalized service and tailored VIP retention plans
• Ensure fast, priority-level issue resolution and payouts
• Maintain long-term player trust, loyalty, and gaming activity
• Analyze VIP portfolio: deposits, wagering, behaviors, and risk patterns
• Collaborate with CRM, Risk, and Payments teams to optimize player experience

Requirements

• 1–2 years of experience in VIP, Account Management, or high-touch customer relations
• Spanish — mandatory (for LATAM / Spanish-speaking GEOs)
• English — B2+ mandatory
• Excellent communication, empathy, and negotiation skills
• Understanding of casino KPIs (GGR, Hold, RTP)
• Ability to remain calm and efficient while working with demanding clients