Learning and Development Manager/Specialist

We are seeking a driven and highly structured Learning & Development (L&D) professional to design, implement, and continuously improve our training and onboarding programs for the Customer Success department — covering both Support and VIP Sales teams.

This person will play a key role in building scalable training systems to support the monthly onboarding of new team members, ensuring that every cohort goes through a consistent, well-structured, and performance-driven learning journey.

HOW YOU WILL MAKE AN IMPACT

• Design and Own the Training Program:

Build a comprehensive 3-week onboarding&training program to different Customer Success roles (Support Agents, VIP Sales Managers, etc.).

• Develop Learning Materials:

Prepare full training decks, LMS content modules, written materials, knowledge checks, scenario-based simulations, and presentations for all key learning topics.

• Set Up LMS Environment:

Design and structure the content inside our Learning Management System, ensuring seamless access, intuitive flow, and progress tracking.

• Testing and Evaluation:

Create assessment tools to validate both theoretical knowledge and practical readiness — including quizzes, tests, and hands-on exercises.

• Design Internship & Gradual Access Flow:

Build a phased internship/trainee framework that progressively grants access to real operations in Support and VIP Sales based on test results, mentor feedback, and training progress.

• Optimize for Scale:

Develop a repeatable and scalable onboarding cycle that can be run monthly for new employee groups

• Collaborate Cross-Functionally:

Work closely with team leads and department heads to align learning goals with business objectives and ongoing performance feedback

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Proven experience in L&D or Training within Customer Service / Customer Success environments

• Strong instructional design and presentation skills

• Experience creating LMS content and managing LMS platforms

• Strong organizational and mindset

• Native or fluent English (B2+)

• Self-driven, detail-oriented, structured, and capable of working autonomously

• Experience in iGaming

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)