Community manager

Skylum allows millions of photographers to make incredible images. Our award-winning software automates photo editing with the power of AI yet leaves all the creative control in the hands of the artist.

Join us on our mission to make photo editing enjoyable, easy, and accessible to anyone. You’ll be developing products with innovative technologies, providing value and inspiration for customers, and getting inspired in return.

Thanks to our incredible team of experts, we’ve built a collaborative space where you can constantly develop and grow in a supportive way. At the same time, we believe in the freedom to be creative. Our work schedule is flexible, and we trust you to give your best while we provide you with everything you need to make work hassle-free. Skylum is proud to be a Ukrainian company, and we stand with Ukraine not only with words but with actions. We regularly donate to various organizations to help speed up the Ukrainian victory.
 

Responsibilities:

Launch and Test an Ambassador Program 

• Design and get approval for the Ambassador Program structure (roles, tiers, value proposition, motivation system).
• Launch a pilot version of the program.
• Recruit 10–20 active ambassadors.
• Ensure at least 60% of ambassadors remain active (content creation, activities, participation).
• Generate the first UGC cases or community-led initiatives driven by ambassadors.

Increase Engagement in Existing Communities 

• Launch a consistent content plan for the Facebook group.
• Improve engagement rate (posts, comments, reactions).
• Introduce at least 2 new interaction formats (discussions, AMAs, polls, challenges).
• Identify and segment the core audience (active members, potential ambassadors).

Connect External (Marketing) and Internal (Product) Community Circles 

• Launch at least 1–2 community-driven product initiatives (challenge, feedback program, beta testing).
• Collect and structure user feedback for the product team.
• Establish a regular process for transferring insights to Product and Marketing teams.

Integrate Community into Email Marketing

• Launch or revamp a community/education-focused email track.
• Execute at least 1–2 email campaigns related to community, ambassadors, or education.
• Track and analyze initial engagement metrics (open rate, CTR).

Build a Feedback Loop

• Establish a monthly reporting system for Product Managers, aggregating community pain points, feature requests, and ideas that meaningfully impact the product roadmap.
   

Requirements:

• Community Management: Proven hands-on experience launching, growing, moderating, and scaling online or hybrid communities.
• Project Management: Ability to lead initiatives end-to-end — from ideation and task definition to execution and measurable outcomes.
• Systems & Analytical Thinking: Ability to see community as a system and make data-informed decisions.
• Process & Structure Building: Experience creating timelines, content plans, recurring activity rhythms, and internal workflows.
• Moderation & Operational Management: Ability to manage multiple workstreams while maintaining community standards and quality.
• Content Mindset: Strong writing skills and ability to design engagement scenarios, announcements, discussion formats, and educational content.
• Community Data & Metrics: Ability to analyze engagement, participation, UGC, event involvement, and basic retention metrics.
• AI Fluency: Advanced proficiency in at least two AI tools for marketing, research, productivity, or related areas.

What mindset we value:

• Proactivity & Initiative: Ability to independently propose ideas, test hypotheses, and drive them to results.
• Leadership in Communication: Ability to guide and inspire a community while being a trusted point of contact.
• Creative Thinking: Ability to develop innovative engagement and growth formats.
• Strategic Thinking: Understanding how community impacts product, brand, and business outcomes.
• Empathy & Trust-Building: Genuine interest in people and long-term relationship building.
• Engagement Culture Creation: Ability to create an environment where members feel motivated to participate.
• Structured & Responsible: Ability to manage processes independently without micromanagement.
• Diplomacy: Ability to maintain professionalism and psychological safety in challenging situations.
• Ecosystem Thinking: Viewing the community as part of a broader product and educational ecosystem rather than as a standalone channel.

What we offer:

For personal growth:

• A chance to work with a strong team and a unique opportunity to make substantial contributions to our award-winning photo editing tools;
• An educational allowance to ensure that your skills stay sharp;
• English and German classes to strengthen your capabilities and widen your knowledge.

For comfort:

• A great environment where you’ll work with true professionals and amazing colleagues whom you’ll call friends quickly;
• The choice of working remotely or in our office space located on Podil, equipped with everything you might need for productive and comfortable work.

For health:

• Medical insurance;
• Twenty-one days of paid sick leave per year;
• Healthy fruit snacks full of vitamins to keep you energized.

For leisure:

• Twenty-one days of paid vacation per year;
• Fun times at our frequent team-building activities.

If you are looking forward to working with true professionals and simply amazing people & product — we are waiting for your CV!