Trainee/Junior Customer Success Manager

Nomi is a Ukrainian fintech product created for small and medium-sized businesses. In 2025, it received funding from Google For Startups.

We help founders, financiers, and accountants see the real picture of finances — without the chaos of Excel, manual reports, and data delays.

Our focus is to simplify management accounting through automation, convenient analytics, and AI.

About the Role
We are looking for a Customer Success Manager who will be the main contact person for our customers and ensure they get the maximum benefit from Nomi's solutions. This role combines account management and sales.

Who we’re looking for:

• 0,5+ years of commercial experience in account management, business development, or sales in B2B products
• Strong communicator with excellent problem-solving and analytical skills.
• Calm decision-maker who stays focused and effective under pressure. 
• Tech-comfortable enthusiast who understands API documentation and can guide clients through it.
• Responsible team player who is ready to take ownership.
• Proactive problem-solver who anticipates client needs and offers solutions before issues arise.
• Sales mindset — ability to lead generation and identify the needs of potential customers.
• Organized and capable of thriving in a fast-paced environment.

• English level: Pre-Intermediate or higher.

   

Bonus points if you:

• Are curious about tech and enjoy digging into product features.

• Are experienced in the FinTech industry and have genuine interest in how it works.

   

What you’ll do:

• Keep clients informed, calm, and confident in our support.
• Hold online meetings with clients upon request.
• Help clients learn new features and improve their results from using the service.
• Build long-term relationships with clients.
• Stay on top of their experience: gather feedback, uncover issues, track satisfaction.
• Collaborate with integration, product, and dev teams to deliver value fast.
• Find and qualify companies that match our ICP.
• Spot upsell/cross-sell opportunities and grow accounts.
• Reduce churn and help ensure retention and renewals.
• Help us make our platform even better based on what you hear from the field.
• Understand client needs and provide the right product solutions.
• Track and report client performance metrics, providing insights that guide decisions both internally and externally.

Your goals as CSM:

• Build strong, trusting relationships with clients.
• Ensure successful onboarding and continued product usage.
• Help clients solve problems before they become blockers.

• Be the voice of the customer inside the company.

   

We offer:

• Full-time, long-term employment in a product company.
• Flexible working hours.
• Opportunity to work with fintech / ERP systems and grow domain expertise.
• Participation in both a mature production product and an actively developing product.
• Collaborative and professional team with direct communication.
• Fully remote work.
• 18 paid vacation days.
• 8 paid sick leave days.
• Sports compensation.
• Tool subscriptions compensation.
• Stable workload and clear product roadmap.
• Transparent hiring process and long-term cooperation.