supply manager/ad Ops/customer support/account manager

An international agency providing advertising accounts and

infrastructure for media buying teams, affiliate arbitrage, and performance agencies. We

work with key platforms (Meta, Google, TikTok, DSP, Native) and a large pool of

providers of accounts, cards, proxies, and technical tools.

We are looking for a Supply Manager who will operationally complete tasks from Account Managers,

work with providers, support account issuance, replenishment, replacement, and technical

cases.

Account operations

-Processing requests from account managers: opening accounts, replacements, replenishments,closures

Communication with providers on current tasks

-Monitoring account statuses: ordered / in progress / issued / banned / replaced

-Verifying the correctness of access and account data

-Working with providers

Correspondence with agencies and platforms on current accounts

-Requesting and clarifying conditions for specific cases

-Monitoring response times and fulfillment of obligations on the part of the provider

-Transferring updates on terms, structure, or work specifics to your team lead

(penalties, bans, delays, schedule, provider holidays, etc.)

Incidents and replacements

-Working with account bans and replacement cases

-Replacing accounts according to approved regulations

-Transferring information to Finance if the case affects the financial side of the business

-Recording and transparency

-Maintaining tasks in CRM using templates

-Updating statuses and comments on tasks

-Recording key information, distributing data from chats in the database

Requirements
Optimal

-Experience working with advertising accounts/providers/agencies
-Understanding of basic terms: setup fee, adspend, commission, ban, refund, SLA
-Ability to correspond with providers and bring tasks to completion
-Attention to detail and responsibility for the final outcome of the task
-Willingness to work with a large flow of operational tasks
Would be a plus

-Experience in affiliate/agency
-Understanding of iGaming, apps, DSP, or Facebook accounts
-Experience working with Asana/CRM/spreadsheets
 

Work format and conditions

-Work from the office in Barcelona (hybrid: 3 days in the office, 2 days at home) OR Remote
-Fixed salary
-Clear regulations, task templates, and areas of responsibility
-Work in conjunction with a strong supply team and a clear company structure
-Opportunity for growth towards senior/specialization (providers, infrastructure,
sources)