Operations Manager

About Us
We are a fast-growing and leading company in the AI Voice space for the iGaming industry. We replace inefficient manual processes with scalable, reliable, and high-performance AI technology. Our solutions are already used by 20+ brands across 8+ geographies. We are well-funded, ambitious, and building a team of top professionals.
 
We Are Looking For
We are looking for an Operations Manager in the Delivery Department — someone who will ensure smooth operational workflows, infrastructure stability, and high service quality. You will support technical processes, manage resources, work closely with providers, and maintain the operational backbone that powers our AI Voice technology.
 
About You
You’re detail-oriented, highly responsible, and comfortable working in a fast-paced environment. You enjoy structured processes, learn quickly, and are not intimidated by technical tasks. You stay organized under pressure and can make decisions with confidence. Reliability, self-management, and precision define your workflow.
 
What Awaits You
A results-driven team, high operational velocity, no bureaucracy, and an opportunity to influence how our internal infrastructure evolves. You will have a clearly defined scope, transparent processes, and room for professional growth. We value initiative and appreciate people who propose improvements, not just execute tasks.

Key Responsibilities
Transmission configuration for projects

• Connection and support of SMS providers
• Connection and support of VoIP providers

Route performance monitoring

• Call initiation monitoring
• Bandwidth monitoring
• SMS sending and receiving monitoring
• Telephony quality monitoring

Documentation of transmission errors

• Classification and logging of failures
• Setting tasks for troubleshooting and monitoring their completion
   

 Requirements

• Strong attention to detail and high sense of responsibility
• Ability to work under deadlines and manage a high task volume
• Fast learning ability and structured thinking
• Basic documentation and reporting skills
• Strong teamwork and communication abilities
• Technical aptitude is a plus

 
Nice to Have

• Experience with Jira / YouTrack / Monday
• Experience working with VoIP or SMS providers
• Understanding of performance marketing workflows
• Experience with payment infrastructures (including crypto accounts)
• English proficiency

What we offer
 

• Fully remote work format and flexible working hours.
• Competitive salary pegged to USD.
• 24 days of paid vacation (sick leave, national, religious, and company holidays).
• A friendly communication culture and transparent processes.
• Dynamic work environment.
• Opportunities for professional development and career growth.
• No micromanagement — just trust, ownership, and freedom to experiment.