Customer Support Agent

We are hiring a Customer Support Agent for our client — an innovative SaaS Legal Tech startup that is transforming the notary industry. The company has developed a modern platform that enables users to notarize documents online in real time, making the process fast, secure, and easily accessible from anywhere.

The team is looking for a proactive and customer-focused professional who will manage customer onboarding, provide product training, and handle support requests, ensuring clients gain maximum value from the platform and enjoy a smooth user experience.

Responsibilities:

• Provide direct support to partners and customers.

• Communicate with clients via chat, email and calls.

• Facilitate smooth customer onboarding processes.

• Refine and create instructions outlining the platform processes’ workflows.

• Foster customer satisfaction, value realization, and growth.

Requirements:

• Demonstrated experience in customer-facing roles.

• Excellent communication and problem-solving skills.

• Proficiency in written English at an Upper-Intermediate (B2) level or higher.

• Strong understanding of delivering exceptional customer experiences.

• Proficient in analytical and fault-finding skills, with the ability to work under pressure in startup environments.

• Can-do attitude with a willingness to take initiative.

• Flexibility to work night or evening shifts.

• Strong teamwork ethic in a follow-the-sun support model.

• Minimum of 1 year of experience in account management, customer success, support, or professional services.

What we offer:

• Competitive salary.

• Flexible working hours and remote work options.

• Opportunities for professional growth and development.

• English classes to boost the language skills.

• Collaborative and inclusive work environment.

• Access to the latest technologies and tools.

• Comprehensive medical insurance coverage.

We look forward to your application!