Product Support NOC Specialist

You are a person who loves watching tables, review that everything works.
You were a spider in your previous life and you hate it when some thread does not work.
You love finding any issues in the system and drilling in the issues as far as you can.
You enjoy working in untypical hours. [ Night shifts ] [ Early morning shifts ]
You feel that you can make streaming services work seamlessly. By addressing issues as fast as you can.
Join the content experts team to watch content and content tools to deliver the best quality possible with no threads broken.



Job Description

- At least 1-year experience in a similar position (NOC/Tech Support or relevant experience etc.)

- Good English language skills (at least intermediate spoken and written level)

- Strong experience with ticketing, troubleshooting

- Jira, Grafana, Datadog knowledge

- Networking understanding

Good to have:

- Automation scripting, and tech support skills

- Cloud computing

- Web applications and servers architecture understanding,

- HTTP, REST API Monitoring tools and principles

 

Job Responsibilities

- 6 AM to 2 PM (or 2PM to 10PM) Monday-Sunday shifts in total 30-40 hours per week.

- During your shift you will be responsible for monitoring in not regular workin hours [ could be shifts 8-12 hours on weekends and in night time]

- Content streaming tools for any issues.

- Content delivery tools for any transcoding issues

- 3-d vendor tools or integration work seamlessly

- Review content and provide your feedback on the content you watched while you have not activities on the board monitoring.