Junior Vip Retention Manager

Vega Partners isn’t just a company — it’s an entire universe of affiliate projects. We specialize in performance marketing within the iGaming verticals, working with dozens of products, hundreds of partners, and covering more than 60% of the global map. Our constant growth means one thing — it’s your space to scale.
 

We are looking for a Junior VIP Retention Manager  to join our VIP team.

This role is focused on operational and administrative support: working with player tickets, maintaining reports and data, and assisting VIP managers with daily tasks and processes.
The position is suitable for a detail-oriented specialist who is comfortable with routine operational work and written communication with players.

Your Skills & Experience:

• English: Upper-Intermediate or higher (written and spoken)
• Experience in Customer Support or player-facing roles
• Comfortable working with client requests via emails (incoming/outgoing)
  and written communication
• Ability to handle repetitive operational tasks
• Excel skills: basic to intermediate (tables, filters, simple formulas)
• Good task management and attention to detail

• Ability to work independently within defined processes

   

Your Responsibilities:

• Handle incoming player tickets and requests
• Resolve operational and player-related issues or escalate when needed
• Maintain and update reports, tables, and internal tracking files
• Support VIP managers with daily operational tasks
• Ensure accuracy and structure in data handling and documentation
• Follow internal processes and support stable workflow execution
• This is a support role within the VIP team focused on operational execution rather than strategic VIP management
   

Would Be Great

• Experience in online gaming / casino industry.

   

What We Offer:

• Competitive salary in EUR;
• Work schedule: 09:00–18:00;
• 20 working days of paid vacation per year, timely payment of severance pay, sick leave;
• Mutual respect and open feedback;
• We have our own volunteer movement, which is aimed at supporting the Armed Forces and war victims;
• Everyone’s opinion is important to us, that’s why we have regular group and one-on-one meetings, distance is not a problem for us;
• In our Kingdom, everyone is concerned about moral and physical health, so we cover expenses for sports and medicine;
• We are for initiative and development, so we create an individual development plan for everyone and compensate for training costs.