Support Agent

Key Responsibilities:

• Provide timely and accurate support to our users via email, live chat, and phone.
• Resolve user issues related to account management, transactions, and general inquiries.
• Collaborate with other departments to resolve complex issues.
• Monitor and report on user feedback and recurring issues.
• Educate users on platform features and best practices.
• Ensure compliance with company policies and procedures.

Required Qualifications:

• Previous experience in a customer support role, preferably within the cryptocurrency or financial services industry.
• Excellent communication skills in English, both written and verbal.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Proficiency in using support software and CRM tools.
• Basic understanding of cryptocurrencies and blockchain technology is a plus.

Preferred Qualifications:

• Multilingual abilities are highly desirable.
• Experience with platforms such as Intercom, Confluence, and Jira.
• Familiarity with AML/KYC procedures.