HR Operations Specialist

Role Overview:

HR Operations Specialist ensures that people-related operations at INSART run predictably, transparently, and data-driven.

The role owns core HR operational processes, enables smooth employee experience, and continuously improves systems and workflows based on metrics, insights, and process analysis.

Expected Outcomes - Artefact-based Metrics
 

• Operational Stability & Predictability (HR Core Processes)
  All core HR processes — including pre-onboarding, onboarding, offboarding, HR requests, trial period completion (30–60–90 plans), and compensation review cycles — are executed on time, consistently, and in accordance with defined processes, with clear ownership and documentation
• HRMS PeopleForce Administration & Data Integrity
  HRMS PeopleForce is fully administered and kept up to date, and used as the single source of truth for people data and HR operations
• Data-Driven HR Operations
  HR processes are measurable: key metrics are tracked, deviations are visible, and decisions are supported by data.
• Efficient Request & Support Flow
  All consultant requests (via Toucan Bot) are handled within SLA, with clear ownership and transparent status.
• Continuous Process Improvement
  HR Ops processes are regularly analyzed and improved based on data, bottlenecks, and feedback. 

Responsibilities
 

• Manage and monitor consultant requests via Toucan Bot, ensuring all requests are handled within SLA, with clear ownership, transparent status updates, and timely resolution.
• Own and execute all core HR operational processes end-to-end, including pre-onboarding, onboarding, offboarding, HR requests, trial period completion (30–60–90 plans), and compensation review cycles, ensuring on-time delivery, consistency, and proper documentation.
• Administer and maintain HRMS PeopleForce as the single source of truth for people data and HR operations, including employee records, access rights, time reports, PTO, surveys, OKRs/KPIs, and the knowledge base.
• Track and analyze HR operations metrics (SLA, cycle time, volume, trends), identify deviations and bottlenecks, and prepare structured reports and dashboards to support data-driven decisions.
• Continuously analyze and improve HR Ops processes based on data, feedback, and operational risks, reducing manual work, errors, and process delays.
  Coordinate cross-functionally with HRBP, Finance, IT, and Hiring Managers to resolve dependencies, align on timelines, and deliver outcomes without siloed execution.
• Prepare structured summaries, data insights, and improvement options to support leadership, Hiring Managers, and HRBP in people-related decisions.
• Coordinate business travel and visa-related processes (including U.S. visas), managing documentation, timelines, budgets, and external providers in compliance with requirements.
• Conduct operational research and manage vendor selection and delivery for HR-related needs (services, locations, contractors, logistics), ensuring quality, budget adherence, and timely execution.
• Document HR processes, rules, updates, and decisions clearly, and communicate changes in a structured and professional manner to internal and external stakeholders.
  
   

Interview Process

• Interview with Head of People & Operations (60 minutes)
• Interview with Head of People&Operations + HRBP (60 minutes)
• Pre-Offer Call (30 minutes)

What sets us apart?
Here are just a few reasons why this position is a standout opportunity:

🚀 Opportunity for Growth: As part of our dynamic and fast-growing team, you’ll have the chance to make a real impact and grow your career in exciting new directions.

🌍 Remote Mode: You can have a fully comfortable mode, just stick to deadlines and attend team meetings.

🕰️ Flexible Schedule: Our cooperation will not have an impact on the work-life balance — this is the most important thing for us. In INSART we are committed to making cooperation enjoyable and comfortable first.

💡 Innovation: We’re constantly pushing the boundaries of what’s possible, so you’ll have the chance to join cutting-edge projects and technologies.

👩‍💻 Diversity and Inclusion: We believe that diversity and inclusion are essential to building a strong and successful team. We welcome people of all backgrounds and experiences to join us.

👥 Collaborative Environment: You’ll stay closely with our talented developers to ensure that our products and features are thoroughly tested and of the highest quality.

📚 Free Learning: We believe in continuous learning and development, so we provide free access to a variety of online learning resources to help you stay up-to-date with the latest technologies and industry trends.

Looking forward to having a mutually interesting conversation with you! 😉