PSP Specialist (iGaming)

We need a detail-oriented analyst and a proactive communicator who will ensure seamless transaction flows, optimize conversion rates, and manage relationships with payment service providers (PSPs) across diverse global markets.

🎯 Key Responsibilities

• Relationship Management: Serve as the primary point of contact for connected PSPs. Handle day-to-day communications, resolve operational queries, and push for better service terms.
• Onboarding & Integration: Support all stages of PSP onboarding — from the initial intro and gathering technical documentation to the final "go-live" phase.
• Performance Analytics:  Monitor provider dashboards and transaction reports to compare performance.
  • Analyze payment conversion rates (Click-to-Deposit) and identify root causes for failed or pending transactions.
  • Interpret data to spot discrepancies and suggest actionable improvements.
• Operational Excellence:
  • Process internal tickets from Business Development and translate them into clear technical tasks for the Integration/Product teams.
  • Conduct competitive analysis of payment solutions in target regions, identifying new local methods and integration channels.

• Cross-department Collaboration: Work closely with Finance, Legal, Product, and Business Development teams to align payment strategies with global business goals.

  ✅Requirements
  - Experience: 1+ year of relevant experience in iGaming (Betting/Gambling), with a primary focus on European markets such as Italy, Portugal, Czech Republic, Poland, Greece, and the Netherlands.
  - Tier-1 Market Expertise: Proven track record working with Tier-1 European countries and a deep understanding of their payment ecosystems.
  - Payment Systems Knowledge: Strong grasp of Card processing and European Alternative Payment Methods (APMs), including experience with systems such as Blik, iDEAL, MbWay, and similar regional solutions.
  - Technical Skills: Hands-on experience with Payment Service Provider (PSP) admin panels and reporting tools.
  - Analytical Competence: Ability to  effectively communicate with the analytics team, read and interpret dashboards, and generate actionable insights and recommendations based on the data.
  - Languages: Upper-Intermediate (B2+) English proficiency, both written and verbal, for efficient communication with international partners.
  🧠 Soft Skills

• Detail-Oriented: You notice the small things in transaction logs that others might miss.
• Stress Resilient: Comfortable working in a high-pressure, fast-growing global company.
• Assertive: Not afraid to push your position and hold providers accountable for their performance.
• Organized: Ability to manage multiple onboarding processes and tickets simultaneously without losing focus.
• ⭐️ We Offer:
• Format: Remote work, 5/2 schedule.
• Payments in USDT (white crypto);
• Remuneration: Competitive salary + bonuses based on the results of the department you build.
• Growth: Opportunity for growth within the project.
• Benefits: Paid vacation and sick leave.