Payment Operations Manager (Billing/Risk)

We’re scaling a profitable dating product and are hiring a Payment Operations Manager (Billing & Risk) to fully own payments end-to-end - from billing and antifraud to chargebacks and payment operations.

You’ll work directly with the COO and drive measurable improvements in revenue, LTV, payment stability, and operational efficiency.

What We Offer

• Transparent performance-based bonuses tied to real business metrics
• High level of autonomy and ownership - no micromanagement
• Direct collaboration with COO and founders
• Access to modern payment tools, providers and infrastructure
• Opportunity to influence strategy, not just execute tasks
• Flexible work-life setup: no approvals for time off, async-friendly

About Us

• High-LTV dating product with strong monetization and proven unit economics
• High-risk, high-volume payment environment with real challenges
• Startup mindset: fast decisions, minimal bureaucracy
• International markets and complex payment setups

What You’ll Be Doing

• Own payment operations end-to-end: billing, payments, refunds, chargebacks, disputes
• Manage and optimize billing flows (subscriptions, retries, refunds)
• Monitor and improve payment passability, approval rates, LTV
• Lead antifraud & payment risk management (cards, wallets, PSP rules)
• Maintain and improve MID health across multiple PSPs and geographies
• Work with banks, PSPs, and payment providers
• Build and optimize chargeback representment processes
• Collaborate closely with COO, product, tech, support and legal teams
• Set up dashboards, alerts and reporting for payment & billing performance
• Identify bottlenecks and proactively propose improvements

Requirements

• Strong experience in payments, billing and payment operations
• Hands-on background with chargebacks, fraud, antifraud tools
• Experience in high-risk verticals (dating, nutra, gambling, etc.)
• Solid understanding of PSPs, MIDs, routing and payment flows
• Data-driven mindset: confident with metrics, dashboards and analytics
• Ownership mentality - you fix problems, not just escalate them
• Comfortable working closely with COO and taking responsibility
  
   

Why This Role Is Different

This is not a narrow antifraud or billing role.
This is a single owner role for payments + billing + operational payment processes, with real influence on business outcomes.