Helpdesk Specialist

We are looking for an attentive and communicative Helpdesk Specialist (L1) to join our team. If you have basic IT knowledge and are eager to grow in the field of technical support, we want to hear from you! Helpdesk Specialist L1 is responsible for support of the internal IT infrastructure, including telephony, networks and domain services.

What you will do: 

• Support users in resolving common technical L1 issues with operating systems (Windows/macOS/Linux Desktop), access permissions, printers, networks, etc.
• Handle support requests via Jira and Slack.
• Set up, track, inventory, and distribute hardware (laptops, peripherals).
• Analyze and resolve incidents.
• Maintain the video surveillance system (cameras, archiving, access management).
• Administer user accounts (Google Workspace, Slack, VPN, Amazon, Cloudflare).
• Work with FreePBX (Asterisk): configure, monitor, and support telephony.
• Monitor and configure email infrastructure: DNS, MX, SPF, DKIM, DMARC.
• Manage Mikrotik devices (routing, VLAN, VPN, Wi-Fi access points).
• Perform data backups and work with LDAP / Simple AD.
• Maintain technical documentation.

What we expect from you:

• At least 1-2 year of experience in a similar role.
• Strong technical knowledge of Windows 10/11 and macOS; basic knowledge of Linux Desktop (terminal, software installation, file operations).
• Knowledge of Google Workspace, Slack, and Jira.
• Strong understanding of how PCs, networks, and email clients work.
• Strong understanding of DNS, MX, SPF, DKIM, and DMARC principles.
• Hands-on experience with FreePBX/Asterisk.
• Experience in working with Mikrotik: routing, VLAN, Wi-Fi, and VPN configuration.
• Knowledge of basic network protocols: DHCP, DNS, NAT, ICMP, TCP/IP.
• Ability to diagnose and troubleshoot network issues (ping, tracert, ipconfig, etc.).
• Basic understanding of video surveillance systems.
• Experience with data backups and working with LDAP/Simple AD.
• Fluent Ukrainian; basic English (reading instructions, written communication).