Casino / Game Manager

✨ Welcome to Win Media — Powering Next-Level iGaming Experiences! ✨
 

At Win Media, we create innovative, high-performance solutions that shape the future of online gaming 🎯.

Our products combine smart operational processes ⚙️, seamless player experience 🎮, and data-driven decision-making 📊.
With a passionate team and bold vision, we build casino platforms that are stable, scalable, and loved by players worldwide 🚀.

Now we’re expanding — and looking for a Casino / Game Manager who will keep our product running smoothly and help us grow to new markets!
 

🌟 What we expect from you

• 2+ years of experience in Game Operations, Game Management, or similar roles within iGaming / online casino
• Strong understanding of online casino game operations: game lifecycle (addition, testing, activation, updates, archiving)
• Hands-on experience working with game aggregators and direct game provider integrations
• Experience managing casino lobbies: categories, collections, providers, and game segmentation
• Understanding of game availability logic across GEOs, locales, currencies, and player segments
• Experience reviewing game rounds, investigating issues, and communicating with game providers to resolve incidents
• Familiarity with back-office tools, game management systems, and CMS platforms
• Strong attention to detail and operational mindset; ability to handle large volumes of data and routine tasks
• Ability to manage multiple tasks, prioritize effectively, and meet deadlines
• Clear communication skills and confident English (written and spoken) for interaction with providers and internal teams
• Experience in iGaming B2C is required
   

🎯 Your future responsibilities

• Managing the casino game portfolio: adding, testing, activating, updating, and archiving games.
• Managing communication with game providers and aggregators.
• Updating and optimizing the Casino Lobby (categories, collections, providers, featured content).
• Monitoring game availability across GEOs, locales, and player segments.
• Reviewing game rounds, investigating issues, and escalating cases to game providers.
• Setting up and managing promotions, tournaments, quests, and bonus campaigns according to requirements.
• Maintaining and updating the promo calendar (daily / weekly activities).
• Configuring and managing bonus mechanics (deposit bonuses, cashback, free spins, no-deposit bonuses).
• Managing the VIP Program and Loyalty Program configuration.
• Maintaining and updating the bonus library.
• Supporting product localisation for new GEOs (games, bonuses, promo content).
• Maintaining the product knowledge base (games, bonuses, promotions, internal guides).
• Managing website content updates in collaboration with internal teams.
• Monitoring product stability and escalating incidents to technical teams.
• Handling VIP & Support requests: investigation, coordination, and resolution.
   

🎁 What We Offer

💰 Competitive salary and performance-based bonuses;
📚 Professional growth in a fast-scaling iGaming company;
🚀 Deep immersion into product, promo & content operations;
🤝 Supportive, collaborative, and ambitious team culture;
🌍 Flexible work setup and an environment focused on learning and innovation.