Technical Writer

📍 Location: Europe
💼 Cooperation type: Full-time
🧭 Work format: Remote

We’re growing and looking for a Technical Writer to create, publish, and maintain clear, up-to-date Helpdesk documentation and technical guides.

About us:
Stape is a global product-driven IT company and the #1 leader in the server-side tracking market. We’re building a powerful, technically complex product that simplifies server-side tracking for marketers and website owners. Our platform processes over 15 billion requests daily, helping improve tracking accuracy and data privacy for more than 200, 000 clients worldwide. We work closely with top partners, including Meta, Tiktok and Snapchat, to provide advanced tracking capabilities.

We actively participate in industry-specific conferences as sponsors of events like MeasureCamp and Superweek.

Your background:

• 3 years of proven work experience in a position of a tech writer in IT (Saas products, etc.)
• English level — C1.
• Experience in creating and structuring documentation, step-by-step guides.
• Experience in Google Tag Manager is a huge plus.

Key tasks:

• Write, publish and regularly update Helpdesk articles, documentation, troubleshooting guides and other tech-related materials.
• Coordinate with the Stape team to ensure all content on HelpDesk stays up-to-date.

Will be a plus:

• Computer skills including Jira, Confluence, and MS Office suite.
• Experience working with CMS.
• Knowledge in Google Analytics 4, Google Ads is a plus.

We offer:

• Industry Leader: Make a meaningful contribution to a globally recognized solution that shapes the future of the server-side tracking market.
• Flexibility: Enjoy a flexible work schedule with the freedom to choose where you work.
• Extended remote workspace setup: Experience the benefits of a fully equipped remote workspace, designed to elevate your productivity and create a comfortable work atmosphere.
• Collaborative culture: Engage in a friendly and open team environment that encourages initiative, creativity, and collaboration.
• Educational support: Invest in your self-development through a dedicated training and professional growth budget.
• Well-Being: Take advantage of 30 days of paid time off (20 standard days + 10 more to cover public holidays), Parental Leave, Anniversary days off, and Study Leave to support your recharge and maintain a balance between work and personal life.
• Health support: Feel secure with full coverage for Sick Leave and a dedicated medical insurance budget that prioritizes your health.

Excited to join us? Submit your CV and let’s get started!